SEPTA is launching a pilot program to install digital real-time arrival displays at selected bus and trolley stops across the city, officials announced Tuesday. The first 10 devices are expected to be installed later this spring.
The screens, which are solar-powered and use e-paper technology, are compact enough to be mounted on existing bus stop poles, allowing riders to see when the next vehicle is expected. The displays also include a text-to-speech button, providing accessible service information for blind and low-vision riders.
“Our customers have made it clear that they want better access to real-time information, and we are listening,” said SEPTA General Manager Scott A. Sauer. “This program is about putting the tools our riders need right where they need them – whether they are a daily commuter or a first-time visitor to our region.”
The initiative responds to input from riders who participated in SEPTA’s New Bus Network community engagement efforts, in which real-time information emerged as a top priority.
The pilot program is timed to prepare for a surge of visitors expected this summer for events including FIFA World Cup matches, the MLB All-Star Game and the nation’s 250th birthday celebration.
Pilot locations will be selected based on customer impact and geographic equity, SEPTA officials said. Bus stops and several Metro stations, including T, G, D and M lines, will be considered.
“We are committed to leveraging state-of-the-art, secure technology to modernize the rider experience,” said SEPTA Assistant General Manager of Information Technology Elisa Cunningham. “We will evaluate the results of the pilot to determine future phases of deployment across the network.”
The e-paper displays are sustainable and do not require access to electrical infrastructure beyond the mounting pole, making installation feasible at stops that previously lacked power.
“Every improvement we make to our network starts with listening to our riders,” said SEPTA Chief Officer of Customer Experience and Communications Administration Lex Powers. “This program is one more way that SEPTA is investing in the people who depend on us — today and into the future.”
Riders can provide feedback on preferred installation locations at septa.org/initiatives/better-bus/epaper.
